Refund Policy of Crust & Craft Pizzeria
Thank you for shopping at Crust & Craft Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. Our refund policy is outlined below:
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you need to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at +44 20 7946 0958.
Return Exceptions
Some items are non-refundable and non-returnable. These include gift cards, perishable goods such as food, flowers, newspapers or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Exchanges
If your order is incorrect or defective, we will exchange the product for another one, be it similar or not. You can exchange a product for up to 30 days from the date you purchased it.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Missing or Damaged Items
If an item is missing or damaged upon delivery, please contact +44 20 7946 0958 immediately to discuss a refund or replacement. Please note that all claims for damaged or missing items must be received within two business days of delivery.
Modifications
Crust & Craft Pizzeria reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website digitalnarrative.sbs. If we make substantial changes to this policy, we will notify you here that it has been updated.
This policy is effective as of March 1, 2023.
How to Contact Us
If you would like to request a refund, have any questions, or require further information about our refund policy, please don't hesitate to contact us at:
Crust & Craft Pizzeria
43 Bedford Street, Westminster, London, WC2E 9HA
United Kingdom
Phone: +44 20 7946 0958
Website: digitalnarrative.sbs